Customer Support Executive - Night Shift | House of EdTech
Location: Kolkata, Salt Lake, Sector 5 (Work from Office)
Start Date: Immediate Joiner
Salary: Up to ₹3 LPA (Fixed) + Up to ₹1 LPA (Performance-based variable pay)
Office Timings: 09 PM - 6 PM (6-day workweek)

About Us At House of EdTech (Goenka Kachave LLP), we don’t just educate—we empower Founded by IIT Kharagpur alumni, we have transformed the careers of millions through our cutting-edge courses in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office. With 1000+ employees, 12+ offices across India, and ₹350 Cr+ ARR, we are expanding our team in Kolkata—and we’re looking for 10+ energetic customer support professionals to join us

Key Responsibilities
- Problem-Solving: Address customer concerns, provide effective solutions, and escalate when necessary.
- Student Assistance: Guide learners on course navigation, material access, and platform usage.
- Active Listening & Engagement: Ensure customers feel valued through professional and empathetic interactions.
- Process Improvement:



Identify recurring issues and suggest improvements for a better user experience.
- Team Collaboration: Work closely with tech and product teams to streamline customer interactions.

Required Skills & Qualifications
- Education: Bachelor's degree preferred (any discipline).
- Communication: Strong verbal and written skills in English and Hindi.
- Customer Focus: Passion for helping customers with a problem-solving mindset.
- Tech-Savvy: Basic understanding of digital tools and learning platforms.
- Patience & Empathy: Ability to handle customer concerns professionally.
- Experience: 0-1 year in a customer support role (Freshers are welcome).

Why Join House of EdTech? At House of EdTech, we believe in fostering talent, providing growth opportunities, and creating a work environment that encourages learning and innovation. Here’s why you should consider joining us:
- Fast-growing EdTech Company: Work with a company

📌 Customer Support Executive (Bidhannagar)
🏢 House Of Edtech
📍 Bidhannagar