Ensuring that every patient in the clinic is made to feel comfortable and cared for during their first visit and thereafter every appointment.
- Managing the reception and front desk
- Assisting patients in filling forms required by the Doctor for the first consultation, by explaining to them components that they are unclear about.
- Understanding from patients their chief concerns, their history and providing the doctor with all the relevant information to ensure that the Doctor has a better understanding of the patient
- Educating patients in easy words the treatment approach, the pricing in details, the expected recovery and all other details enabling patients to make an informed decision
- Ensuring that all sales interactions are done in a patient-centric approach
- Assuring patients basis their diagnosis, treatment prescription on their recovery and convincing them to take the treatment program; including sharing success stories, cracking barriers and involving the Doctor where needed to clarify clinical doubts




- Convincing patients to commit to the treatment program and ensuring they complete it to experience recovery
- Establishing a tone of empathy that helps to resolve any patient complaints or conflicts
- Prioritize patient satisfaction throughout the patient journey to build long-term relationships
- Collaborate with calendar management team to optimize scheduling and streamline patient interactions
- Ensure a professional and well-maintained appearance personally and collaborate closely with doctors, housekeeping staff, support functions, and other team members to keep the clinic premises welcoming and to create a patient-centric environment
- Responsible for day-to-day operations & overall financial performance of the clinic
- Maintain counselor reports daily
- Coordinating with finance department (Invoices, Getting Discount Approval, Billing)
- Qualifications & Skills:
- HSC/Graduate
- Must know Microsoft Excel
- Previous experience in patient counse

📌 Patient Conversion Counsellor (Kothrud)
🏢 Qi Spine Clinic
📍 Kothrud