Job Summary:
Responsible for ensuring excellent guest experience by providing personalized service, handling guest requests, and resolving concerns professionally.
Key Responsibilities:
- Welcome and assist guests during their stay
- Handle guest queries, feedback, and complaints
- Coordinate with front office, housekeeping, and F&B; teams
- Maintain guest records and preferences
- Ensure guest satisfaction and service recovery
Skills Required:
- Excellent communication & interpersonal skills
- Guest handling and problem-solving ability
- Professional grooming and pleasant personality
- Knowledge of hotel PMS is an advantage
Qualification & Experience:
- Hotel Management / Any graduate preferred
- 1-4 years experience in guest relations
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Advantages:
- Provident Fund
Work Location: In person
📌 Guest Relations Executive (Thane)
🏢 Care Plus Facility Private
📍 Thane
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