06 Sep
|
GP Strategies
|
Chennai
06 Sep
GP Strategies
Chennai
LEARNING ADMINISTRATOR
GP Strategies are now looking for Learning Administrator to join the team. As Learning Administrator, you will be responsible for planning, developing, and managing the logístical implementation, organisation and delivery of a new Executive Leadership Development programme. Working with business partners and stakeholders you’ll ensure customer satisfaction and successful delivery of the programme to the required audience population.
What we do
About the role
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Customer support and training for client LMS Administrators for support desk.
- Identify problems and root causes, taking a consultative approach to assist the client with a resolution.
- Assist with updates and revisions to training program-related processes, procedures, and supporting documentation.
- Assists with upload/publish and testing of e-Learning sources files in the LMS, troubleshoot any related issues (internally and with clients).
- Conducts LMS training classes and webinars for clients.
- Assists with daily tasks such as sending status reports,
responding to client questions, and assisting content team with technical issues.
- Document of customer interactions in a CRM/Issue software tracking system by creating, tracking, and resolving cases as well as time involved.
- Provide training and support for some international customers in off-hours due to time zone differences.
- Maintain the integrity of client/learner records and managing user accounts.
- Assists clients to make recommendations to improve their online training program through LMS improvements such as setting proper permissions and file structure.
- Assist with internal process auditing and innovation of best practices.
Qualifications Required:
- LMS experience is preferred.
- Transactional data entry processing such as item creation, learning history updates and assignments, with a scripted checklist, within agreed SLA.
- Testing current courses with a scripted checklist
📌 Learning Administrator 2 (Chennai)
🏢 GP Strategies
📍 Chennai