This job is with S&P; Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. About the Role: Grade Level (for internal use): 08 The Team: S&P; Market Intelligence Software Solutions (SwS) Division provides Solutions for Banks, Asset Managers, Hedge Funds, Insurance companies, Software companies and Treasury functions in large institutions. This role sits within the Hosted Solutions and Product Support function in SwS. We are responsible for day-to-day service delivery of our hosted software solutions, specifically WALL STREET OFFICE (WSO). The team co-coordinate and liaise with stakeholders internally and externally from junior analysts to C-suite executives. The Impact: The Service Delivery Managers will play a vital role, overseeing a range of functions to facilitate the delivery of superior service, leveraging consistent processes and tools to proactively monitor service delivery, and take ownership of critical incidents and escalations,



coordinating with resolution parties and establishing effective communications between the client and our SMEs. What's in it for you: •The role is dynamic and provides a fantastic opportunity to build a solid career solving complex problems and working with some of the world's top tier financial institutions. •You will be trained on the WSO applications, and in the informational needs of modern financial institutions •This function is relatively new to S&P; so there is lots of scope for this individual to shape and define the role and have significant impact Responsibilities: •Responsible for managing a energetic cross-region team •Responsible and accountable for Client Communication in Day-to-Day operational delivery; including Change/ Technology/Product/ Support requests, across multiple clients •Responsible for understanding, agreeing, and managing Client priorities, whilst feeding into relevant internal process(es) in accur

📌 Client Support Specialist (India)
🏢 S&P Global
📍 India