This job is with Colt Technology Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. Job Title : Technical Lead, Premium Network Services Job ID: 36280 Job Level: PT1 Core Job Location: Gurugram Function: Chief Operations Office Employment Type: Full time Working pattern: Hybrid Why we need this role The primary purpose of this role is to work within a team of highly experienced customer supporting engineers, with responsibility for resolving customer faults and problems occurring on Colt's IP and SDN products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners. YOU WILL - Proactively monitor, troubleshoot,



diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support. - Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European SDWAN Infrastructure and a range of services according to product SLAs, up to 2nd Level Support. - Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous. - Participate in a 24/7 shift pattern. - Have full knowledge of customers bespoke networks and services. - Supports the execution of network operations and services including network surveillance, problem management, incident resolution and customer service assurance. What you will do - Provide skilled customer interface and act as a Single Point of Contact. - Build and maintain working relationships with partners and vendors. - Manage and coordinate tasks assigned to other teams. - Maintain records using Colt's Remedy-based Fault Managemen

📌 Technical Lead, Premium Network Services (India)
🏢 Colt Technology Services
📍 India