Key Responsibilities:

- Design and develop solutions within the ServiceNow platform to support critical business functions.
- Customize ServiceNow applications and facilitate rollout of new applications and modules.
- Work with process owners to develop workflow, implement processes, and support configuration/customization of the ServiceNow platform.
- Integrate ServiceNow with other tools/systems using REST, SOAP, MID servers, etc.
- Create and maintain system documentation and support knowledge base.
- Manage ServiceNow upgrades and patching, ensuring compatibility with custom solutions.
- Lead or contribute to ServiceNow roadmap planning and strategy.
- Provide technical leadership and mentor junior ServiceNow developers/admins.

Required Skills & Qualifications:

- Bachelor's degree in Computer Science, IT,



or related field (or equivalent work experience).
- 7 years of hands-on ServiceNow experience.
- Robust expertise in ServiceNow modules such as ITSM, CMDB, Incident, Change, Problem, Knowledge, Request Management, and Service Catalog.
- Experience with Flow Designer, Workflow Editor, Business Rules, Client Scripts, Script Includes, and UI Policies.
- Proficiency in JavaScript, Glide API, and ServiceNow scripting.
- Experience with integrations (REST/SOAP APIs, LDAP, SSO, etc.).
- Knowledge of Agile and ITIL frameworks.
- Excellent communication and stakeholder management skills.

📌 Servicenow_Sweta HPI (Mumbai)
🏢 TalentOla
📍 Mumbai