Job Summary

We are seeking a Senior UKG Pro Workforce Management (WFM) Consultant to manage both ongoing production support and project-based implementations/enhancements. This role requires a strong techno-functional expert who can stabilize systems, resolve complex issues, and lead recent initiatives within the UKG Pro WFM environment.

Key Responsibilities

Support Responsibilities

- Provide L2/L3 production support for UKG Pro WFM systems
- Troubleshoot and resolve complex issues related to:
- Timekeeping, Activities
- Scheduling
- Accruals and payroll processing

- Perform root cause analysis (RCA) and implement preventive fixes
- Monitor system performance and recommend improvements
- Handle incident, problem, and change management processes
- Support periodic activities such as upgrades, patches, and releases
- Ensure SLA adherence and timely resolution of tickets

Project Implementation/ Enhancements Responsibilities

- Lead end-to-end implementations and enhancements of UKG Pro WFM modules
- Conduct requirement gathering, solution design, and system configuration
- Configure and optimize:
- Pay rules, work rules, and pay codes
- Accruals, attendance, and scheduling policies

- Drive design workshops and stakeholder discussions
- Manage system integration efforts (HRIS, Payroll, third-party systems)
- Oversee SIT, UAT, and deployment activities




- Ensure documentation of solution design and configuration

Required Skills & Qualifications

- 6–10+ years of experience in Workforce Management solutions
- 4+ years of hands-on experience with UKG Pro WFM (UKG Dimensions / Kronos)
- Strong expertise in:
- Timekeeping, scheduling, and labor compliance
- Complex pay rule and accrual configuration
- Production support and incident management

- Experience handling both implementation projects and steady-state support
- Strong debugging and problem-solving skills
- Excellent communication and stakeholder management abilities

Key Competencies

- Ability to switch between project delivery and support operations
- Strong ownership and accountability
- Client-facing consulting skills
- Ability to mentor junior team members
- Time management and prioritization across multiple workstreams

Education

- Bachelor's degree in IT (or equivalent experience)

Preferred Qualifications

- UKG Pro WFM certifications
- Experience with integrations (APIs, Boomi, Middleware tools)
- Knowledge of UKG Pro HR/Payroll modules
- ITIL framework experience (Incident, Problem, Change Management)
- Experience in Manufacturing industry

Nice to Have

- Experience with UKG Analytics / Cognos reporting
- Exposure to Agile/Scrum and DevOps environments
- Experience in global support models (onshore/offshore coordination)

📌 Senior UKG Pro WFM Consultant (Chennai)
🏢 TalentOla
📍 Chennai