At voco®, we’ve created a hotel brand that gives people a different choice.
Hotels to count on but different enough to be fun. Unstuffy hotels, where people
feel comfortable to relax, and just get on with relaxing. Our new family of
hotels are connected by their own sense of style and individual character – and
that’s something we make the most of. Finding the perfect mix of reliability and
current experiences. Because we believe that when you respect individuality life
gets interesting.
Duties and responsibilities
Financial returns:
* Sell the hotel products and services using up-selling and suggestive selling
techniques
* Prepare and execute action plans which increase reservation sales and
associated business
* Record special billing arrangements for groups and conventions
* Liaise with Guest Service Leader or Finance Manager for all reservations
requiring credit approval
* Maintain knowledge of special rates/ offers/ promotions
* Monitor reservation levels and inform Managers of current and future
occupancy rates
* Prepare reports as requested (eg to travel agents,
business houses etc)
* Prepare reservation sales reports
People:
* Promote the ‘one team approach’ and reliable service through daily
communication and coordination with all team members.
* Works with superior on manpower planning and management needs.
* Works with superior in the preparation and management of the Department’s
budget
Guest experience:
* Answer any guests enquires practically and simply in adherence to brand
standards.
* Handle guests' complaints appropriately adhering to brand standards or direct
them to GSL’s.
* Reliably handle all special needs and requests of guests and repeat visitors.
* Process amendments to reservations such as extensions, early departures,
* Manage “no show” reservations by investigation and recording of same
* Record and process reservations made by phone/fax/email
* Accept wait list reservations
* Demonstrate Brand Hearted behaviours by mai
📌 Assistant Manager (Amritsar)
🏢 IHG
📍 Amritsar