About The Role And Team

The Community Operations organization at Uber is where real people solve real problems in real time. As a Service Team Lead II, you aren't just managing a team; you are empowering the people who make movement possible. You'll be focused on investing in the continued success of your specialists by providing the resources, high-stakes feedback, and coaching that build the next leaders of Uber. This role is a balance of functional expertise and human leadership-mentoring your team through the "messy" reality of global operations while driving the performance metrics that keep our business reliable.

Success in this role requires a "go-get-it" attitude and the grit to lead through constant change and high ambiguity. You'll need to navigate the tension between operational efficiency and team wellbeing, making hard calls under pressure to ensure our customers are well taken care of. Whether you are leading technical quality specialists or content strategists, you must be a leader who thrives on building high-performing teams, stays calm when the stakes are high,



and moves with both urgency and care.

[Recruiter: Select the paragraph below that matches the specific track]

(Service Quality, Risk, and Compliance Track): In this track, you will lead the team responsible for monitoring and auditing the quality of support across different modalities. Your team identifies root causes of friction and recommends the corrective and preventive measures that improve the customer experience across Uber's global support network.
(Content Track): You will lead the group responsible for building and maintaining our Knowledge Base, Help Center, and internal communications. Your team equips our agents with the high-quality, up-to-date content necessary to solve complex user problems during product launches and policy changes.

What you'll do

Lead, coach, mentor, and motivate employees, providing the feedback and resources necessary to build a high-performing team

📌 Service Team Lead II (Hyderabad)
🏢 Uber
📍 Hyderabad