About This Job

Tadiran Telecom

Location: Recent Delhi, Delhi, India

Work Mode: On-site

Industry: Telecommunications

Job Description

Required Qualifications

Experience: 2–3 years in technical support, software implementation, sales engineering, or a customer-facing technical role.

Technical Skills

Working knowledge of REST APIs and Webhooks (experience connecting different software tools).Basic proficiency in JavaScript (ability to read, understand, and modify simple scripts).Exposure to—or a strong interest in—chatbots, AI tools, or basic prompt engineering.A solid understanding of general web technologies and software troubleshooting.Operational Mindset: Experience troubleshooting technical issues, tracking customer tickets, or helping to document support processes.Communication: Strong verbal and written English communication skills, with the ability to explain technical concepts clearly to non-technical clients globally.Location & Availability: Must be based in or around New Delhi, India.

Key Responsibilities

Technical Presales Support:



Assist the sales team during the sales cycle by delivering technical product demonstrations, participating in client discovery sessions, and helping draft Statements of Work (SOW) or technical documentation.System Configuration & Implementation: Participate in the setup and deployment of the omnichannel platform. You will configure routing logic, build workflow automations, and apply UI customizations based on defined business requirements.Integrations & Scripting: Help connect our communication platform with client ecosystems (CRMs, ERPs, etc.) using REST APIs, Webhooks, and basic JavaScript to ensure seamless data flow.AI Agent Setup & Optimization: Assist in building and deploying conversational AI agents. You will handle logic mapping, basic prompt engineering, and continuous optimization to improve automated customer interactions.Technical Support & Troubleshooting: Act as a core technical resource for live clients ac

📌 Solutions Expert (India)
🏢 Tadiran Telecom
📍 India