About This Job

Softcell Technologies Global Pvt. Ltd.

Location: Mumbai, Maharashtra, India

Work Mode: On-site

Industry: IT Services and IT Consulting

Job Description

Job Title: Zscaler Engineer – Operations (ZIA/ZPA/Web DLP)

Location: Mumbai

Experience: 2-5 years

Role Summary

We are looking for a Zscaler Operations Engineer to manage day-to-day operations, monitoring, troubleshooting, and optimization of Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Web DLP deployments across enterprise environments. The candidate will be responsible for ensuring policy integrity, incident response, change management, and continuous tuning of the Zscaler platform to maintain security posture and end-user experience.

Key Responsibilities

ZIA (Zscaler Internet Access)

Manage and maintain URL filtering, SSL inspection, cloud firewall, and sandboxing policiesMonitor traffic logs via Nanolog/Log Streaming Service (NSS/LSS) for anomaliesHandle policy exceptions, whitelisting/blacklisting requests, and category reclassificationTroubleshoot SSL bypass issues,



PAC file problems, and Zscaler Client Connector (ZCC) connectivity issues

ZPA (Zscaler Private Access)

Manage App Connectors, App Segments, Server Groups, and Access PoliciesMonitor connector health, load balancing, and private service edge performanceTroubleshoot user access issues, DNS resolution problems, and application segment misconfigurationsSupport Zero Trust Network Access (ZTNA) rollout for recent applications

Web DLP

Configure and maintain DLP dictionaries, engines, and policies for data exfiltration preventionInvestigate DLP incidents, false positives, and policy violations; coordinate with compliance/legal teamsFine-tune DLP rules to reduce noise while maintaining detection efficacySupport integration of DLP with CASB (if in scope) for SaaS application coverage

General Operations

Perform daily health checks, incident triage, and RCA documentationManage change requests (CRs) through ITSM t

📌 Zscaler Engineer (Mumbai)
🏢 Softcell Technologies Global
📍 Mumbai