Maximize Your Impact with TP

Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.

As a Great Place to Work certified in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow.

The Chance

The Director - Training will lead enterprise training operations across Mumbai sites, driving learning excellence, operational consistency, and business impact for global BFSI clients. This role is responsible for building scalable training frameworks, developing high-performing teams, partnering with operations and clients, and using data-driven insights to enhance performance, quality, and customer experience.

The Responsibilities & Duties

Lead training operations across 2-3 sites, ensuring consistent delivery,



governance, and measurable business outcomes.
Design and implement scalable training strategies and learning frameworks aligned with client and business requirements.
Manage training for global BFSI programs, including Banking, AML/KYC, Cards, FinTech, Cryptocurrency, Credit, and Payments.
Partner with Operations, Training, and Client stakeholders to improve performance, productivity, and customer experience.
Standardize training processes, policies, and best practices across multiple accounts and locations.
Analyze training effectiveness, business metrics, and performance data to identify improvement opportunities and drive action plans.
Lead, coach, and develop a team of Training Managers and Specialists while fostering a high-performance culture.
Ensure compliance with client requirements, regulatory standards, and organizational learning governance.
Present training insights, performan

📌 Director, Training (Mumbai)
🏢 TP
📍 Mumbai