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- Madhapur, Hyderabad, India
- 37072

Overview
- Rapiscan, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combatting terrorism, smuggling, and trade fraud.

Responsibilities

Summary

Key Responsibilities

Customer Interaction & Service Delivery:
- Analyze customer requests thoroughly and determine the appropriate action or solution, demonstrating solid problem-solving skills.
- Provide clear, concise, and accurate information to customers on products, services, and policies.

Transactional and Administrative Support:




- Accurately and promptly process customer requests, including the creation of Sales Orders, Quotes, Work orders and RMAs (Return Merchandise Authorizations).
- Maintain high standards and demonstrate excellent quality of work in all transactional and communication activities.
- Be flexible to work on multiple tasks as per the business needs and evolving priorities.

Collaboration & Reporting:
- Effectively collaborate with internal departments and cross-functional teams (e.g., Logistics, Sales, Operations etc) to resolve customer issues and ensure smooth service delivery.
- Reporting directly to the Customer Service Team Lead, providing updates and escalating complex issues when necessary.
- Adhere to company values and operational guidelines in all professional interactions.

Qualifications

Education: Any Graduation Degree

Experience:
- Must have at least 2 years of experience working in a Contact Center environment

📌 Customer Support Representative I (Madhapur)
🏢 OSI Systems
📍 Madhapur