The Role:

The Analyst, Customer Success supports the operational effectiveness of the Customer Success team and reports directly to the Senior Manager, Customer Success. This role is responsible for maintaining data accuracy, improving internal processes, and ensuring the integrity of key systems that support order processing, renewals, cancellations, and customer support operations. By identifying inefficiencies and implementing streamlined solutions, the Analyst helps the team deliver a better experience and greater value to customers. The ideal candidate is highly analytical, detail-oriented, and thrives in a quick-paced, process-driven environment.

Responsibilities:

* Drive operational excellence within the Customer Success team by streamlining processes, ensuring data accuracy, and enabling better decision-making across order management, onboarding, CRM hygiene, and cross-functional collaboration to enhance the overall customer experience. Process sales orders, amendments, renewals, and cancellations accurately and efficiently.




* Analyse and process customer cancellations data to ensure accuracy and timeliness.
* Work closely with sales team to develop knowledge of and relationships with 11:11 Systems customers to improve the overall experience when there are issues across departments, i.e., credit requests, billing disputes, service activation disputes, etc.
* Work with cross-functional departments, including Accounts Receivable, Service Delivery, Sales, and Operations, to improve the overall customer experience.
* Work closely with sales team members to resolve customer disputes, including issues with service, credits, cancellations, and disconnections.
* Coordinate investigations and gather data for customer escalations.
* Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
* Responsibly receive, transmit, and handle company data and information per Company data handling agreem

📌 Analyst, Customer Success (Gadwanti)
🏢 11:11 Systems
📍 Gadwanti