About Stonehill Solutions

Stonehill Solutions is a technology solutions company dedicated to building reliable, scalable, and intelligent digital systems that help businesses operate more efficiently, adapt faster, and grow with confidence.

Established on the trusted foundation Stonehill Solutions carries forward a legacy of excellence while building its own identity as a specialized technology and business solutions provider. We focus on delivering innovative, practical, and future-ready solutions that streamline operations, enhance productivity, and support sustainable business growth.

Position overview

We are looking for a Senior Marketplace Analyst to strengthen the forecasting, diagnostic and reporting systems behind our marketplace decisions. Working directly with the Director, Marketplace, Operations & Customer Experience, you will turn complex operating data into clear recommendations that improve capacity planning, service reliability and city performance.

This is a hands-on analytical role for someone who can move beyond reporting to explain what changed, why it has changed and what business should do next. You will work closely with Supply, Ground Operations, Customer Service, Product, Technology, Finance and Growth.

Ride-hailing experience is strongly preferred. We will also consider candidates from delivery, quick-commerce, last-mile logistics or other marketplaces where supply-demand balancing, field execution and real-time service levels are central to the business.

Key responsibilities

Demand, supply and capacity planning

- Build rolling demand and supply forecasts by city, product, day and hour.
- Translate demand forecasts,



chauffeur churn and productivity into recruitment, activation and capacity requirements.
- Track forecast accuracy and improve models as seasonality, new products, events and city behavior change.
- Model the marketplace impact of B2B commitments, port work, scheduled services, promotions and Saudi launch requirements.

Marketplace performance analysis

- Monitor fulfilment, request-to-accept time, accept-to-arrival time, cancellations, unserved demand, active chauffeurs, online hours, utilisation, productivity and Customer Service performance.
- Diagnose performance by city, daypart, zone, service type, chauffeur cohort and customer segment.
- Identify anomalies, quantify the customer and commercial impact, and distinguish symptoms from root causes.
- Build clear action-oriented analyses for the Director and functional heads, including owners, expected impact and follow-up measurement.

Operating reviews and decision support

- Own the analytical preparation for daily controls, weekly business reviews and monthly operating reviews.
- Maintain one trusted set of marketplace definitions and challenge inconsistent or unreliable metrics.
- Automate recurring reports and alerts so time is spent on diagnosis and action rather than manual data preparation.




- Support scenario planning for city launches service-level trade-offs, supply incentives and operational investments.

Cross-functional problem-solving

- Work with Supply, Ground Operations and Customer Service to convert analysis into operating changes and measurable service recovery.
- Partner with Product and Technology on data quality, marketplace tooling and product changes affecting operational performance.
- Collaborate with Finance and Growth where marketplace decisions affect unit economics, pricing, promotions or capacity investment.

Candidate profile

- Four to seven years of experience in marketplace analytics, strategy and operations, business operations or operational planning.
- Ride-hailing experience is strongly preferred. Adjacent marketplace experience is acceptable when the operating model includes live supply-demand balancing and field execution.
- Advanced SQL and strong Excel or Google Sheets skills are mandatory.
- Strong working knowledge of Metabase, Tableau, Power BI, Looker or a comparable business-intelligence platform.
- Demonstrated experience building forecasts, capacity plans, cohort analyses and operational performance diagnostics.
- Ability to communicate complex analysis as a short, defensible recommendation for senior operators.
- Strong attention to definitions, data quality and detail, without losing sight of the commercial and customer outcome.
- Comfort operating in a rapid-moving environment where the question may initially be unclear and the data may be imperfect.
- Python or statistical modelling experience is useful but not required.

📌 Senior Marketplace Analyst (Ahmedabad)
🏢 Stonehill Solutions Private
📍 Ahmedabad