The Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. Assist the team leader in execution / functioning of the day-to-day business requirements. Be sensitive to client requests, timely turn around and help/facilitate in providing the functional support.

Responsibilities:
Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
Manage department projects/ processes, including data sampling, modeling design, modeling development, validation, and implementation
Manage a team, projects, activities, budget and planning
Lead modeling and analytical projects through completion




Evaluate subordinates' performance and make recommendations for pay increases, hiring and other personnel actions
Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
Ensure delivery of end results and contribute to the formulation / maintaining of procedures
Assist to ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
Assist in stake-holder management by supporting in activities related to businesses' periodical reviews.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing

📌 Fraud Ops Manager (Pune)
🏢 Citi
📍 Pune