PE-LOAN SERVICING 2.Job Summary : Voice Individuals in this role are responsible for first level processing of loans orders requests and claims across the loan servicing life cycle The associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity 3.Experience : 0to2yrs 4.Required Skills : Technical Skills : MS Excel Domain Skills : 5.Nice to have skills : Domain Skills : 6.Technology :
Responsibilities
PE-LOAN SERVICING 2.Job Summary : Voice Individuals in this role are responsible for first level processing of loans orders requests and claims across the loan servicing life cycle The associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity 3.Experience : 0to2yrs 4.Required Skills : Technical Skills : MS Excel Domain Skills : 5.Nice to have skills : Domain Skills : 6.Technology : 7.Shift : Day 8.Responsibilities :
Knowledge on Loan Servicing and components Escrow and NonEscrow loans Familiar with key topics like current loan set up flood determination Mortgage Insurance tax Investor reporting document indexing imaging and retrieval II Key Result Areas Processing loans orders requests or claims as assigned by Team Lead Achieve Individual SLA targets for metrics like Accuracy Productivity Volumes and TAT Adherence to the procedures provided by the business also called SOP Standard Operating Procedure Completion of all mandatory assessment certifications as applicable to the supported business Achieve the required Learning Health Score III Typical Responsibilities Business Customer Liaise with internal external clients Seek for approvals from internal stake holders wherever required ProjectProcess First level processing of assigned transactions on any of the following types o Quality review appraisal review BPO review title review o Verification o Info