Team Handling Front Office, Housekeeping, Security, Maintenance
Job Purpose
To ensure smooth hospital operations, optimize resources, maintain compliance, and deliver excellent patient experience through effective coordination of all administrative functions.
Key Responsibilities (KRA)Hospital Operations
- Oversee OPD, IPD, Emergency coordination
- Ensure smooth patient flow and bed management
- Daily rounds and operational supervision
Team Management
- Manage front office, housekeeping, security staff
- Duty roster planning and discipline control
- Daily and weekly meetings
Vendor & Facility
- AMC management and vendor negotiation
- Maintenance of electrical, plumbing, lifts, oxygen supply
- Ensure zero downtime of critical services
Compliance
- Ensure NABH, fire safety, BMW compliance
- Maintain licenses and legal documentation
Finance Control
- Monitor admin expenses
- Implement cost-saving initiatives
Patient Experience
- Handle complaints and escalations
- Improve feedback and ratings
Emergency Handling
- Manage disaster protocols and drills
Skills Required:
- Leadership & team handling
- Strong communication
- Problem-solving ability
- Hospital systems & compliance knowledge
- Financial awareness
Qualification
Graduate, MBA/MHA preferred
Additional Expectations
- Handle high patient load efficiently
- Implement structured systems
- Drive hospital growth and branding
- Robust interdepartment coordination