Position: Sales & Key Account Manager
Department: Sales & Business Development
Location: Bengaluru (Travel Required)
Employment Type: Full-Time
Reporting To: Director
About the Role
Key Responsibilities
Sales & Business Development
- Identify and generate current business opportunities through market research, networking, referrals, and cold calling.
- Develop and execute sales strategies to achieve monthly, quarterly, and annual revenue targets.
- Conduct client meetings, presentations, product demonstrations, and negotiations.
- Prepare proposals, quotations, commercial offers, and respond to RFPs/RFQs.
- Build and maintain a healthy sales pipeline using CRM tools.
- Coordinate with technical and delivery teams to prepare customized solutions for clients.
- Negotiate contracts and successfully close business deals.
Key Account Management
- Serve as the primary point of contact for assigned key customers.
- Build strong, long-term relationships with enterprise customers.
- Ensure customer satisfaction through regular engagement and proactive support.
- Identify opportunities for upselling and cross-selling existing services.
- Coordinate with internal departments to ensure timely project execution and issue resolution.
- Conduct regular business reviews with customers.
- Monitor customer feedback and implement improvement initiatives.
Sales Operations & Reporting
- Maintain accurate sales forecasts and pipeline reports.
- Prepare weekly and monthly sales reports for management.
- Track market trends, competitor activities, and customer requirements.
- Ensure timely collection of payments in coordination with the finance team.
- Maintain complete documentation related to customer contracts and sales activities.
Required Qualifications
- Bachelor’s degree in business administration, Marketing, Engineering, or any related discipline.
- MBA in Sales/Marketing is an added advantage.
Experience
- 2-4 years of experience in B2B Sales and Ke