About Medhavi Skills University

Medhavi Skills University (MSU) is a government-notified private State Skills University established under a State Act in Sikkim in 2021, dedicated to advancing quality skill-integrated higher education and entrepreneurship. Recognised by the UGC and aligned with the National Education Policy (NEP)2020, MSU is a pioneer in converging the skilling ecosystem with formal higher education through its "Industry as Campus” model. The University collaborates extensively with industries and Skill Development Institutes to deliver work-integrated degree programs embedding structured on-the-job training within the curriculum.

MSU is a recognised Awarding Body under NCVET, empanelled with DGT, and serves as an anchor university partner with NSDC and the PMU of NSDC International- collectively reinforcing its demand-driven, industry-co-led academic framework. Ranked 4th among India’s Top Skill Universities in the Outlook ICARE Rankings 2025 and supported by over 11 defence partnerships along with multiple national recognitions, MSU stands among India’s leading skill-integrated higher education institutions.

For more information, visit https://www.msu.edu.in/

About Medhavi Group:

Established in 2013, Medhavi Group is a unified ecosystem comprising MSU and various skill- promoting organisations, dedicated to advancing skill development, vocational training, and industry-integrated higher education. With a strong outcome-driven approach, the Group has trained over 6

lakh learners, achieving more than 70% employability outcomes, and currently supports 20,000+ active students across its diverse programs.

Medhavi

Group continues to bridge the gap between education and employment by building scalable, industry-aligned talent pathways across India.

Work Integrated

Skill based Higher Education (WISE) is Medhavi’s flagship industry-integrated initiative built on the principle of “Industry as Campus.” It combines academic learning with structured on-the-job training, ensuring students graduate with real work experience and industry-ready skills. Through deep, outcome-driven partnerships with over 300+ leading industry and skill partners across 26+ sectors including Hyundai, Mahindra, IHG Group, Nephroplus, Barbeque Nation, Nexus Select Malls, ClassPlus, Tata Electronics, Marriott, ITC, and others- WISE enables learners to acquire role- specific competencies directly within live business environments. WISE creates a demand-driven talent pipeline for industries that enhances employability, improves workforce productivity, and bridges the industry skill gap.

For more information, visit https://msu.edu.in/wise/

Role Overview:

The incumbent will be responsible for the administration, security, monitoring, and day-to-day operation of Google Workspace and IT systems. The role will manage users, identities, devices, applications, access controls, data protection, and IT infrastructure while providing reliable technical support to employees and ensuring that organizational systems and data remain secure and operational. The role will also support IT security initiatives, incident response, infrastructure projects, audits, and continuous improvement of the organization's IT environment.

Key Responsibilities:

1.

Google Workspace

Administration

- Manage Google Workspace users, Organizational Units (OUs), groups, licenses, aliases, and administrative roles.

- Manage user lifecycle processes including onboarding, role/department changes, suspension, account recovery, and employee offboarding.

- Configure and maintain Google Workspace policies, settings, and organizational structures.

- Manage Google Groups, including ownership, membership, posting permissions, external members, and access controls.

- Manage Gmail, Google Drive, Shared Drives, Google Meet, Calendar, and other Google Workspace services.

- Monitor Workspace storage, licensing, inactive accounts, service usage, and overall platform health.

- Maintain appropriate documentation of Workspace configurations, policies, and administrative procedures.





2. Identity & Access Management

- Implement and monitor MFA, password policies, access controls, session controls, and account security policies.

- Apply least-privilege principles across users, applications, devices, and administrative accounts.

- Manage delegated administration and review privileged/admin accounts periodically.

- Review user and group access to systems, applications, Shared Drives, and confidential information.

- Manage access revocation during employee exits, transfers, and security incidents.

- Support identity and access integration with other organizational systems where required.

3. Gmail & Email Security

- Manage Gmail security and organizational email policies.

- Configure and monitor SPF, DKIM, and DMARC.

- Manage anti-spam, anti-phishing, malware protection, quarantine, and email security policies.

- Investigate phishing emails, malicious attachments, suspicious links, spoofing, and compromised accounts.

- Support email security investigations and implement preventive controls.

- Monitor email-related security alerts and unusual activity.

4.

Google

Drive, Shared Drives & Data Security

- Manage Google Drive and Shared Drive permissions, ownership, access, and external sharing.

- Ensure confidential and restricted information is accessible only to authorized users.

- Monitor and control external sharing of organizational data.

- Implement appropriate controls for sensitive information, including:

- Student records

- Examination and assessment data

- Employee/HR information

- Financial information

- Restricted academic/study materials

- Intellectual property

- Confidential management documents

- Implement and monitor Google Workspace DLP policies.

- Investigate unauthorized access, sharing, downloading, modification, or deletion of sensitive information.

5.

Google

Vault, Retention & Recovery

- Manage Google Vault policies for retention, legal holds, search, and eDiscovery requirements.

- Implement and maintain organizational data-retention policies.

- Support recovery of users, files, emails, and other Workspace data using available recovery mechanisms.

- Coordinate with approved backup solutions/vendors where third-party Google Workspace backup is implemented.

- Ensure retention and recovery processes align with organizational requirements.

6. Endpoint & Chrome Management

- Manage Google Workspace Endpoint Management and Chrome security policies.

- Enroll and manage organizational devices.

- Configure device security, compliance, application, browser, and access policies.

- Monitor device compliance and investigate non-compliant or compromised devices.

- Support device encryption, patching, security updates, remote lock/wipe, and lost/stolen device response.

- Manage Chrome browser policies, extensions, permissions, and security controls.

7. Third-Party Applications & Integrations

- Review and control third-party applications connected to Google Workspace.

- Monitor and manage OAuth access, API permissions, application access, and delegated permissions.

- Assess applications requesting access to organizational data.

- Remove or restrict unauthorized, unnecessary, or high-risk applications.

- Support Google Workspace API and automation integrations where required.

8.

Security

Monitoring & Incident Response

- Monitor Google Workspace security alerts, audit logs, login activity, administrative activity, and suspicious behavior.

- Investigate compromised accounts, phishing incidents, unauthorized access, data leakage, and other security events.

- Support incident response, containment, remediation, and post-incident documentation.





- Assist with VAPT, vulnerability remediation, security audits, compliance activities, and security assessments.

- Maintain appropriate security logs, reports, incident records, and evidence.

- Escalate significant security incidents to the IT / Network & Security Manager.

9. IT Support & User Support

- Provide first/second-level technical support for desktops, laptops, printers, software, peripherals,and common IT issues.

- Diagnose and resolve hardware, software, operating system, connectivity, and application issues.

- Install, configure, update, and maintain computers, applications, and IT equipment.

- Provide user support for Google Workspace and other organizational IT systems.

10. IT Infrastructure & Network Support

- Support LAN, Wi-Fi, VPN, firewall, internet connectivity, and basic network troubleshooting.

- Assist with network configuration, monitoring, troubleshooting, and documentation.

- Support Windows/Linux systems and basic server administration where required.

- Coordinate with the Network & Security Manager on infrastructure and security issues.

- Coordinate with ISPs, hardware vendors, software vendors, and other external service providers.

11. IT Asset & Device Management

- Maintain IT asset inventory and device records.

- Manage device allocation, return, replacement, repair, and disposal processes.

- Support employee onboarding and exit processes from an IT perspective.

- Ensure devices are appropriately configured, secured, and assigned to authorized users.

- Maintain records of hardware, software licenses, warranties, and IT equipment.

12. Backup, Endpoint Security & IT Security

- Support organizational backup and recovery processes.

- Monitor and maintain endpoint security, antivirus/EDR, patching, and security controls.

- Assist in vulnerability identification and remediation.

- Support implementation of security policies, standards, and technical controls.

- Assist in periodic security reviews and audits.

13. IT Documentation & Process Management

- Maintain IT documentation, SOPs, configuration records, access matrices, asset records, and service reports.

- Document recurring issues, solutions, changes, and incidents.

- Follow appropriate change-management and approval processes for significant system or security changes.

- Identify opportunities to automate repetitive IT administration and improve operational efficiency.

Qualifications &

Skills Required:

- Bachelor's degree in computer science, Information Technology, Computer Applications, or a related discipline.

- 2–5 years of experience in Google Workspace administration, IT support, system administration, endpoint management, information security, or a similar role.

- Candidates with strong hands-on Google Workspace administration experience combined with IT infrastructure/security exposure will be preferred.

- Strong troubleshooting and problem-solving ability

- Good understanding of IT security and access management

- Attention to detail and data confidentiality

- Ability to investigate and resolve technical/security incidents

- Valuable documentation and process discipline

- Ability to work independently and manage multiple priorities

- Strong communication and user-support skills

- Willingness to learn new technologies and systems

What We Offer

- Opportunity to architect and scale a future-focused, industry-integrated higher education ecosystem.

- Competitive compensation with performance-linked incentives.

- Leadership role in a rapidly growing national skills and university platform.

- A collaborative, mission-driven environment.

- The opportunity to create a measurable impact on employability and workforce transformation at scale.

How to Apply

Interested candidates should submit a resume and cover letter detailing their qualifications and experience at [email protected] at earliest possible.

Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

📌 Senior Executive – Google Workspace & IT Systems (Kolkata)
🏢 Medhavi
📍 Kolkata