06 Sep
|
Dodo Payments
|
Bengaluru
06 Sep
Dodo Payments
Bengaluru
About The Role
Dodo Payments is a merchant of record. Questions about what we can support, for whom, in which markets and on what terms come up constantly: in sales calls, in partnership conversations, and from merchants writing in to support.
This role is the compliance seat in those conversations, and the compliance counterpart to the commercial team. Part of the job is finding the workable path for a customer we want. The other part, equally key, is being clear when there isn't one.
Responsibilities
Be the compliance voice in commercial conversations. Join sales and partnership calls where tax, compliance, acceptance or onboarding questions come up, and answer them accurately on the call.
Work out the compliant path for larger and more complex accounts, in consultation with the Risk function where a case turns on risk assessment, and propose the route for sign-off by the Head of Compliance & Legal.
Support the CX team on merchant queries touching compliance, acceptance or onboarding, so they get answered rather than escalated by default.
Support onboarding for complex and higher-risk merchant segments, from initial assessment through to the documentation and conditions required.
Translate the internal framework, meaning our acceptance framework, risk criteria and merchant of record obligations, into answers a merchant or a salesperson can act on.
Build repeatable onboarding frameworks for complex and higher-risk segments, and route the genuinely novel question for a decision rather than improvising an answer.
Requirements
2 to 4 years in policy, regulatory affairs, compliance, or a commercial role with substantial regulatory content. Policy think tanks, regulatory consulting, industry associations and in-house teams are all relevant backgrounds.
The ability to learn a framework properly and then explain it simply, live, to people who are not specialists and need a usable answer.
Comfortable operating in ambiguous, deal-facing situations where the comp
📌 Commercial Compliance Associate (Bengaluru)
🏢 Dodo Payments
📍 Bengaluru