Role Overview
We are seeking a customer-focused IT Support Engineer to provide L1/L2 support and
contribute to reliable day-to-day IT operations. The role covers end-user support,
Microsoft 365 administration, Windows endpoint support, basic network
troubleshooting, IT asset management, user access administration and service desk
operations.
The successful candidate will have practical experience in an enterprise environment,
strong troubleshooting skills and the ability to manage incidents and service requests
within agreed service-level targets.

Key Responsibilities

End-User Support and Service Desk:
• Provide L1/L2 support for desktops, laptops, printers, peripherals, operating
systems and business applications.
• Log, categorise, prioritise, assign, update and close incidents and service
requests using ManageEngine ServiceDesk Plus or a comparable ITSM platform.
• Troubleshoot login, performance, application, email, printer, VPN and
connectivity issues using approved on-site and remote-support tools.
• Maintain transparent ticket notes,



resolution details and closure comments; monitor
pending and overdue requests against defined SLAs.
• Identify recurring issues, perform initial root-cause analysis and escalate
appropriately to internal teams or vendors.

Microsoft 365 and Access Administration:
• Administer Microsoft 365 user accounts, licences, groups and access through
the Microsoft 365 admin centre and Microsoft Entra ID.
• Support Exchange Online, shared mailboxes, distribution groups, forwarding and
basic mail-flow troubleshooting.
• Resolve issues involving Microsoft Teams, SharePoint Online, OneDrive and
Microsoft 365 desktop applications.
• Manage password resets, account lockouts, MFA registration and authentication
issues.
• Complete approved onboarding, role-change and offboarding activities,
including access provisioning, removal and asset recovery.

Endpoint, Network and Security Support:
• Install, configure, patch and troubleshoot Windows 10/11 devic

📌 IT Support Engineer (Chennai)
🏢 Qube Cinema
📍 Chennai