Job Summary

The Manager, NNM CoE is an individual contributor responsible for executing and coordinating assigned governance, operational and oversight activities for CIB non-vendor relationships and Nostro accounts. Reporting directly to the Head of NNM CoE, the role supports and executes accurate, timely and controlled delivery across establishment, maintenance, review and closure activities.

The role follows approved policies, procedures and service standards, applying established controls for workflow execution, information quality, evidence retention, ageing, exception management, escalation and management information across assigned activities.

The role coordinates and executes activities spanning onboarding and account opening, amendments, periodic reviews, renewals, service and account oversight, monitoring, reassessments, exception resolution, offboarding and closure.

The role applies sound judgement within defined parameters, works collaboratively with stakeholders and demonstrates leadership through personal accountability, dependable delivery, constructive challenge,



knowledge sharing and support to colleagues.

Key Responsibilities

Strategy

Support implementation of NNM CoE priorities by delivering assigned process, control, data and technology activities.
Identify operational impacts arising from changes in policies, standards, systems and procedures and raise them to the appropriate owner.
Follow approved service-catalogue requirements, process flows and Departmental Operating Instructions in day-to-day delivery.
Recommend practical improvements to simplify work, improve data quality and reduce manual monitoring, reconciliation and reporting.
Track assigned service, control and quality outcomes and escalate delivery risks or constraints promptly.

Business

Monitor agreed service measures covering volumes, ageing, turnaround time, quality, control outcomes and exceptions for assigned activities.
Maintain effective working relationships with resp

📌 Manager - Third Party Risk Management, NNM CoE (Bengaluru)
🏢 Standard Chartered India
📍 Bengaluru