Reference: 6916739

Temporary Full-Time (6 months)

Band 4 ($76,576 - $81,094) +12% super + monthly ADO

Footscray, Melbourne

About Us

At Maribyrnong City Council, we are committed to creating a connected, inclusive and thriving community where people feel proud to live, work and visit. Located in Melbourne's vibrant inner west, Maribyrnong is one of Victoria's fastest growing municipalities, celebrated for its diversity, creativity and strong sense of community. We are passionate about delivering innovative services and opportunities that support our residents, businesses and visitors now and into the future.

The Prospect

We are searching for our new Customer Service Officer This exciting opportunity will provide the right person with the opportunity to work with a customer focused team to deliver exceptional customer experiences.

Be part of a team of dedicated customer service professionals to provide a high level customer service experience to the Maribyrnong community with a focus on first-point resolution.

Key Responsibilities

Deliver customer focused,



accurate and timely information/resolutions in easy to understand terms via telephone, face to face and online.

Provide and support a first point resolution service model through varied contact methods on behalf of Council and various departments.

Contribute to customer focused improvement initiatives, projects and services that address identified needs and improve the customer experience.

Monitor existing systems, databases and procedures to provide correct and up to date information on customer requests, enquiries and responses.

About You

To be considered for this role, you will have the following:
Experience in the provision of high-level customer service delivery, with skill resolving enquiries at first point of contact.

Ability to effectively manage and respond to customer enquiries in a timely manner.

Ability to work as a member of a team committed to providing efficient and quality custome

📌 Customer Service Officer (Naushera)
🏢 Maribyrnong City Council
📍 Naushera