Location: Remote (India)

Employment Type: Full time

Schedule: Overnight Shift Required (New York City Hours)

Compensation
- Base Salary: ₹75,000-₹150,000/month (depending on experience)
- % Hotel Group Sales Commission
- Quarterly performance bonus
- Career path into Operations Automation Manager

The Company

NapX is building the operating system for autonomous hotels. We combine hospitality, AI, robotics, and workflow automation to create hotels that require fewer employees while delivering a better guest experience. We're looking for people who enjoy understanding complex systems, improving operations, automating repetitive work, and helping build the future of hospitality.

The Position

An Operations Engineer acts as the bridge between hotel operations, customer service, automation, and business growth. Your first responsibility is learning every aspect of hotel operations. Once you understand how the business works, your mission becomes improving it. Every repetitive task should eventually become an automated workflow until all that’s left is overseeing any critical issues.





Hotel Operations (2 Weeks Paid Training)
- Master our Property Management Systems (PMS)
- Learn reservations, guest communications, pricing, payments, and reporting
- Understand every step of hotel operations
- Resolve operational issues independently
- Coordinate with on-site staff

Automation Engineering

After completing basic training, you will be expected to:
- Build at least 5 automation workflows every week
- Identify repetitive work across departments
- Design AI workflows that eliminate manual work
- Document Standard Operating Procedures (SOPs)
- Test and improve automation performance
- Continuously improve operational efficiency

Marketing & Revenue Growth
- Automate online marketing campaigns
- Follow up on booking inquiries
- Earn commission on qualified hotel group bookings

Customer Success
- Deliver exceptional guest experiences
- Resolve issues professionally
- Protect

📌 Operations Engineer (Surat)
🏢 Nap York
📍 Surat