The ERC Generalist 1 at Adobe offers a unique chance to join a world-class team in Noida. This role delivers exceptional HR support within a centralized global service delivery model.
This role requires managing many HR queries while providing uninterrupted support across different regions. Your focus will be on owning cases, adhering to SLAs, and improving employee experience. Additionally, you will support SOP governance, knowledge management, and ongoing improvements. Collaboration with regional HR teams and Centers of Excellence (COEs) is essential to support global operations and rollouts.
Success in this role requires strong judgment, operational rigor, and the ability to thrive in a quick-paced, deadline-focused, high-volume environment.
Reports To: Director - ERC
Years of Experience: 3-4 years in Global HR Operations / Shared Services / HR Service Delivery
Key Responsibilities:
Global HR Support & Case Management
Act as the main point of contact for employees and managers worldwide, handling numerous HR inquiries related to policies, lifecycle processes, systems, and data
Own cases end-to-end from intake to closure, ensuring timely resolution and adherence to SLAs
Offer clear and understanding answers that follow worldwide policies and methods
Triage, prioritize, and route cases based on urgency, impact, and complexity
Resolve low to moderate complexity cases independently using defined frameworks
SLA Management & Service Delivery Excellence
Ensure resolution within 48 hours for standard queries
Provide immediate resolution for policy and informational queries not requiring backend action
Proactively manage case queues to ensure SLA adherence and timely closure
Maintain high-quality case documentation, ensuring completeness, accuracy, and audit readiness
SOP Governance & Process Excellence
Follow and maintain SOPs to ensure consistency and standardization
Update SOPs to reflect process, policy, and system changes
Identify gaps and opportuni
📌 Erc Generalist 1 (Noida)
🏢 Adobe
📍 Noida