Bengaluru, Karnataka

Job Summary

Application Deployment & Updating\
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- Monitor software deployment status and investigate installation failures.\
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- Validate successful installation of software updates and remediation activities.\
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- Identify software versions requiring updates to address functionality, security, or compliance requirements.\
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- Troubleshoot hardware, software, printing, and connectivity problems.\
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- Resolve incidents and service requests within established service levels.\
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- Escalate complex issues to senior specialists when required.\
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- Create and maintain knowledge base articles and support documentation.

Key Responsibilities

1. Provide Advanced Technical Support For Microsoft Vdi Solutions And Rdsh By Diagnosing And Resolving Complex Incidents, Ensuring Rapid Restoration Of Services While Adhering To Quality Standards And Slas.

2. Conduct Thorough Root Cause Analyses Of Escalated Incidents, Implementing Effective Solutions To Mitigate Technical And Security Issues, Thereby Enhancing System Reliability.





3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Delivering Training Sessions For Current Team Members, And Coaching Analysts To Improve Team Performance.

4. Collaborate With Other Support Teams To Address Complex Tickets, Ensuring Seamless Operations, A Robust Security Posture, And Timely Resolution Of Incidents.

5. Strive For Positive Customer Experiences By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Addressing Security Threats.

Skill Requirements

1. Advanced Proficiency In Microsoft Vdi Solutions And Rdsh.

2. Strong Understanding Of Windows Operating Systems And Touch Services.

3. Familiarity With Video And Telepresence Technologies.

4. Excellent Problem-Solving Skills And Analytical Thinking.

5. Ability To Communicate Effectively With Technical And Non-Technical Stakeholders.

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📌 Senioradministrator - Miscrosoft Windows,microsoft Servers Rds,touch Services (Bengaluru)
🏢 HCLTech
📍 Bengaluru