Job Summary

The Senior Manager, NNM CoE is an experienced member of the NNM CoE responsible for managing assigned governance, operational enablement and oversight activities for CIB non-vendor relationships and Nostro accounts. This role supports consistent execution across establishment, maintenance, review and closure activities through clear processes, reliable data, effective controls and transparent accountability.
The role implements approved policy, operating-model, service and procedural requirements through controlled, measurable and audit-ready delivery. It applies common standards for workflow execution, information quality, evidence retention, ageing, exception management, escalation, management information and continuous improvement across assigned services.
The role coordinates activities spanning onboarding and account opening, amendments, periodic reviews, renewals, service and account oversight, monitoring, reassessments, exception resolution, offboarding and closure. The role does not replace formal ownership: responsible business owners,



Contract Owners and designated approvers retain accountability for their accounts and third party relationships.
Operating as a senior individual contributor, the role applies sound judgement, influences stakeholders without direct authority and demonstrates leadership through delivery ownership, subject-matter expertise, day-to-day guidance, coaching, quality review, knowledge sharing and timely escalation; and is expected to set a robust example, support colleagues and provide accurate visibility of service performance, control health, ageing, exceptions and material risks of the NNM CoE.

Key Responsibilities

Strategy

Contribute to execution of the NNM CoE strategy by aligning assigned processes, controls, data and technology to approved priorities and service outcomes.
Assess the operational impact of changes in policies, standards, regulations, systems and operating models and support implementation within

📌 Senior Manager, NNM CoE (Bengaluru)
🏢 Standard Chartered India
📍 Bengaluru