At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

As the Run Team Lead, you will play a key role in maintaining the live service setting, ensuring platforms are reliable, secure, and delivering value to users. You will act as a bridge between engineering, platform teams, and end users, coordinating support, improvements, and releases to maintain a high-quality service. You will help balance innovation with operational stability. This will be a hands-on technical role.

Key Responsibilities

Support ownership of the live platform service, ensuring uptime, performance, and user satisfaction.
Monitor and manage service health, ensuring SLAs and operational targets are met.
Coordinate incident management, issue resolution, and continuous improvement.
Manage and support the run (operations) team,



ensuring monitoring and alerting are in place.
Act as gatekeeper for platform releases, ensuring stability and reliability.
Collaborate with development teams to support build-to-run transition.
Support cost management and optimisation.
Contribute to platform standards, governance, and procedures.
Engage stakeholders to ensure high-quality support experience.
Provide reporting on platform performance, risks, and improvement

Here's what you'll need

Bachelor’s degree in Computer Science, Engineering, or related discipline (or equivalent experience).
Experience in platform, operations, or service management roles.
Familiarity with Databricks or similar platforms.
Familiarity with cloud technologies (e.g., Azure, Kubernetes).
Understanding of software development, deployment, and testing practices.
Understanding of service management principles (SLAs, uptime, incident management).
Experience w

📌 Run Team Support Engineer – Augmented Delivery (Bengaluru)
🏢 Jacobs
📍 Bengaluru