POSITIONDESCRIPTION

JOBTITLE

SeniorBranch Manager

GRADE

AVP-I

DEPARTMENT

BranchBanking, TASC, TPP

LOCATION

Branch

SUB-DEPARTMENT

BranchBanking

TYPEOF POSITION

Full-time

REPORTSTO

ClusterHead/Regional Head Branch Banking

REPORTINGINTO

- Directreporting:

- BDE/AAM/AM

- BSM/CA-AM

- Dottedline reporting of certain Silver Gold Branch Heads

- Dottedline reporting of BOO/BOSM

ROLEPURPOSE OBJECTIVE

- This role is responsible for driving the entire business targets for liabilities assigned to the branch; Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements; Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivans products and services; Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches.

- This role monitors daily performance of branch staff and manages a team of 10 to 15 employees.

- This role manages leadership reporting of BOO/BOSM BSM.

- In certain cases will have dotted line reporting of few Silver Gold Branch Heads reporting to them

- This role is assigned higher targets for their respective branches and is applicable only to Platinum Titanium Branches.

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

- Entireliability target for the branch

- CASA Book as per the branch

- TASCBook as per the branch

- BB-FIGBook as per the branch

- Segmentwise book (NR, Senior Citizen, HNI etc) as per the branch

- Numbertarget for all the respective products.

- CA

- SA

- TASC

- SnrCitizen

- HNI

- NR

KEYDUTIES RESPONSIBILITIES OF THE ROLE

Business





- Implementbranch specific marketing communication strategies tocontinuously strengthen the Ujjivan brand.

- Thisrole is responsible for driving the entire business targets forliabilities assigned to the branch.

- Manageexceptional customer service, proactive sales setting andefficient branch operations, while adhering toregulations/compliance requirements

- Focuson retaining existing customers, increasing the customer base andcross-selling Ujjivans products and services

- Overseebranch operations, cash management and service quality; workclosely with product and marketing teams to drive campaigns attheir branches.

- Monitordaily performance of branch staff.

- Tomanage a team of 10 to 15 employees.

- Tomanage leadership reporting of BOO/BOSM BSM

- Incertain cases, they will have a dotted line reporting of fewSilver Gold Branch Heads reporting to them

- Willbe assigned higher targets for their respective branches.

- Cascadetargets the branch targets to the respective staffs and ensureachievement is tracked through periodic reviews.

- Ensureall deferrals taken are cleared within the specific period.

- Monitorthe overall portfolio of the branch; ensure adherence tocompliance and regulatory norms are met

Customers

- Ensurecustomers are educated about all products/services offered byUjjivan

- Ensurecourteous customer service is offered to customers by the branchstaff

- Reducecustomer attrition by guiding CCR(s) on exit interviews, customerengagement programs etc.

- Leadcustomer connect initiatives in the branch vicinity

InternalProcess

Location - Pune,Nashik,Thane,Dombivli,Ambarnath,Mumbai,Surat,Kharadi,Goregaon,Borivali,Santacruz,Vadodara,Ahmednagar,Aurangabad,Kolhapur,Ahmedabad,Rajkot,Nagpur,Anand,Nagar,Mira,Vashi,Bhuj,Gandhinagar,Jalna,Gandhidham,Chowk,Gondiya,Chembur,Nanded,Sion,Naroda,Pimpri

📌 Senior Branch Manager (Thane)
🏢 Ujjivan Small Finance Bank
📍 Thane