About CRMIT Solutions

CRMIT Solutions is a leading CRM Solutions Provider specializing in AI-led digital transformation and decision transformation solutions, all powered by Customer360++ (a proprietary AI and decision science framework). The flagship Agent Success Value Plan (ASVP) leverages decision science and agentic AI techniques with considerable value-for-money-and-time. The ASVP is a transformative shift from traditional managed services contracts.

Salesforce Business Analyst

Location: Bengaluru, IN

Mode of Hire: Full Time

Responsibilities

- Design, build, and deliver tailored solutions for the business using Salesforce and other connected technologies
- Provide day-to-day administration, troubleshooting, and maintenance for the connected Salesforce platform
- Support continued build-out of key reports and dashboards, data administration, and integrity upkeep
- Recommend new features and improvements to optimize and increase use of the platform




- Provide technical specifications and help maintain overall documentation for the business
- Adhere to and promote best practices, and design the guidelines for security procedures

Required skills

- 6 Years of experience as a Business Analyst or Business Consultant or Product Owner.
- Knowledge of SF CRM standard clouds (Sales, Service, Field Service, Experience and Marketing)
- Knowledge of the Manufacturing industry is a plus.
- Sound understanding of agile methodologies and have worked on agile tools (JIRA and Confluence).
- Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
- Salesforce certifications, such as Salesforce Administrator/Sales Cloud/Services Cloud/BA is a plus.

Certifications

Salesforce Certified System Administrator, Salesforce Certified Business Analyst

Qualification

Bachelors/Postgraduate degree, qualified qualification, or relevant experience

📌 Senior Business Analyst (Bengaluru)
🏢 CRMIT Solutions
📍 Bengaluru