JOB SUMMARY
- The Government of India announced Ayushman Bharat in 2018. Ayushman Bharat, a major health sector reform, aims at making interventions in primary, secondary, and tertiary care systems, covering both preventive and promotive health, to address healthcare holistically. The program includes two major health initiatives namely, Health and Wellness Centers and Pradhan Mantri Jan Arogya Yojana (PMJAY). The PM-JAY will cover over 10 crore (one hundred million) poor and vulnerable families (approximately 50 crore (five hundred million) beneficiaries)
- providing coverage up to 5 lakh rupees ($7,100) per family per year for secondary and tertiary care hospitalization.
- ACCESS Health provides implementation support to the State Health Agencies in Uttar Pradesh in the implementation of Pradhan Mantri Jan Arogya Yojana (PM-JAY) towards building state leadership in evidence-based implementation, use of productive, multisectoral, and cost-effective interventions for increasing beneficiaries’ access to quality healthcare, improved experience, and reduced out-of-pocket expenditure.



ACCESS Health has provided technical assistance to design and operationalize a 24×7 PMJAY helpline as an Integrated Care Coordination Call Center. The intervention includes appointment booking for OPD/IPD services at private empanelled hospitals, beneficiary query resolution, grievance redressal, patient feedback collection, and measurement of health-related quality of life.

The Consultant - Digital Health and Analytics is responsible for the overall management, performance, and continuous improvement of the State Call Centre under the State Health Agency of Uttar Pradesh (SACHIS). The role ensures efficient beneficiary support, grievance redressal, quality operations, stakeholder coordination, and compliance with PM-JAY and State Health Scheme guidelines, driving measurable impact for beneficiaries across Uttar Pradesh. The position will be based in SACHIS, the State Agency for Comprehens

📌 Consultant - Digital Health and Analytics (Lucknow)
🏢 ACCESS Health International
📍 Lucknow