Role description:
- Role Summary
Experience Required
- Minimum 7 years of project management experience in complex enterprise technology environments.
- Proven experience managing ServiceNow implementation, enhancement, upgrade, integration, or support engagements.
- Strong Agile delivery experience, including sprint planning, backlog prioritization, release planning, and delivery metrics.
- Demonstrated success in reducing backlogs, improving delivery velocity, and addressing aging incidents, defects, technical debt, and enhancement requests.
- Experience managing multi-vendor, globally distributed, and cross-functional teams.
- Experience working with senior customer stakeholders in critical or high-pressure delivery environments.
Key Skills
- End-to-end project and program delivery
- ServiceNow platform and engagement management
- Agile, Scrum, Waterfall, and hybrid methodologies
- Backlog management, prioritization, and reduction
- Sprint and release planning
- Delivery governance and executive reporting
- Risk, issue, dependency, and escalation management
- Budget,
resource, scope, and schedule management
- Application development lifecycle
- Infrastructure modernization and cloud transformation
- Vendor and cross-functional team management
- Strong stakeholder management and executive presence
- Proactive, transparent, and assertive communication
- Negotiation, conflict resolution, and decision-making
Key Responsibilities
- Establish effective governance and provide explicit, timely updates to senior stakeholders.
- Drive backlog prioritization and reduction through structured planning, capacity management, and close coordination with product owners and delivery teams.
- Improve sprint predictability, delivery velocity, release quality, and adherence to committed timelines.
- Proactively identify delivery risks, dependencies, resource constraints, and stakeholder concerns, and drive them to resolution.
- Manage project scope, schedules, budgets, resources, ven
📌 Servicenow Project Manager Ii (Pune)
🏢 UST
📍 Pune