Associate Manager – Billing, CRM & Collections

Helo.ai by VivaConnect

About Helo.ai

At Helo.ai by VivaConnect, we are transforming business communication through SMS, WhatsApp, RCS, Voice and Contact Centre Solutions. With 24+ years of expertise, 30+ billion engagements annually, and partnerships with Meta, Google and leading telecom operators, we enable businesses to build impactful customer connections at scale.

About The Role

We are looking for a detail-oriented and proactive Associate Manager – Billing, CRM & Collections to own the monthly billing cycle for our large enterprise clients (approximately 100 invoices per month), including compiling usage data from multiple MIS sources, rate tracking, billing sheet preparation, invoicing, collections follow-up, TDS tracking, agreement/PO tracking and CRM data compliance. The role requires robust Excel and reconciliation skills, high attention to detail, and the ability to work closely with clients, sales, finance, accounts and legal teams.

Key Responsibilities

Billing & Rate Management:



Compile monthly usage and MIS data across products (SMS, WhatsApp, RCS, Voice, Contact Centre) from multiple source reports; maintain and apply client-specific rate cards; prepare the monthly billing sheet and validate volumes and rates before invoicing.
Usage & Count Confirmation: Share monthly usage/engagement counts with clients for confirmation ahead of invoicing; investigate and resolve count discrepancies with clients and internal teams before the billing sheet is finalised.
Agreement & PO Tracking: Track client agreements, contracted terms and purchase orders; confirm PO validity, coverage period and value before raising invoices, and flag gaps to sales/management ahead of billing.
Collections & Follow-ups: Follow up with clients through calls, emails and other channels to ensure timely payment collection and closure of outstanding receivables.
Debtor Management: Maintain accurate daily collection records, regularly upda

📌 CRM & Collection (India)
🏢 Helo.ai by VivaConnect
📍 India