It's fun to work in a company where people trulyBELIEVE in what they're doing:
- We're committed to bringing passion and customer focus to the business._

KEY RESPONSIBILITIES _5-8 bullets. Start with strong action verbs. Focus on outcomes, not tasks._
- Architect and implement scalable, best-practice solutions to support complex product catalogs, bundling, pricing structures, and renewal/amendment processes.
- Work closely with Customer care Business stakeholders to design, build, and help validate Salesforce Service console solution.
- Configure and customize Service Console, Omni-Channel, Case Management, and Knowledge Base.
- Design and maintain complex Salesforce configurations including Flows, validation rules, page layouts, and Lightning pages to support the end-to-end solution that engage customer support agents
- Develop and maintain comprehensive technical documentation, solution designs, and best practice guidelines.
- API Integration Development: Develop and maintain integrations between Salesforce and other critical vendor services, including: Telephony Services,



AI Chat platform, Gainsight using REST and SOAP APIs.
- Perform complex data analysis and extraction using SOQL, Data loader, Workbench, and other tools to support CPQ data integrity, reporting, and strategic projects.
- Collaborate closely with Marketing, Ecommerce, and other cross-functional teams to ensure the solution aligns with broader business objectives.

QUALIFICATIONS _Include baseline must-haves only. Preferred criteria belong in the job posting, not here._
- BE/B.Tech degree in a technical field or equivalent work experience.
- 5+ years of hands-on Salesforce experience specifically focused on implementing and managing Salesforce core platform and Service Cloud.
- Robust expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, and JavaScript.
- In-depth knowledge of Service Cloud, including Case Management and Console apps.
- Excellent troubleshooting and debugging skills.
- Ab

📌 Ecommerce Engineer (India)
🏢 Avid Technology
📍 India