JOB DESCRIPTION

Responsible for supporting the Outlet in daily operations, ensuring smooth service, maintaining high-quality standards, and driving sales while managing the team effectively. This position plays a key role in team leadership, inventory control, customer service, and overall store performance.

Key Responsibilities

1. Operational Management:
- Ensure smooth day-to-day operations, maintaining efficiency during peak and non-peak hours.
- Supervise food preparation, service speed, and order accuracy to meet brand standards.
- Conduct shift handovers effectively, ensuring operational continuity.
- Ensure the store is clean, well-maintained, and follows hygiene and safety protocols.
- Maintain Safe working environment.

2. Team Leadership & Training:
- Assist in recruiting, training, and mentoring team members.
- Lead by example to ensure excellent customer service and teamwork.
- Handle team scheduling, shift planning, and attendance regularization.
- Conduct daily briefings to align the team to meet targets and expectations.
- Conduct one on one with the team,



monitor team performance, behavior and punctuality.
- Evaluate current team members based on probation form.

3. Customer Service & Guest Experience:
- Ensure a welcoming and engaging customer experience.
- Handle customer feedback and resolve complaints promptly.
- Promote upselling and cross-selling to maximize revenue.

4. Sales & Performance Management
- Monitor daily sales, set targets, and drive performance improvements.
- Execute store-level marketing initiatives and promotions.
- Maintain a deep understanding of menu items, serving standard SOP.

5. Inventory & Cost Control:
- Assist in inventory management, ordering, and stock audits.
- Control food waste, efficient stock management and packaging.
- Ensure accurate billing, cash handling, POS operations and delivery orders.
- Ensure all the smallware and equipment’s are well maintained.

6. Compliance & Safety:
- Ensure adherence to company

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