Company Overview:
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe outstanding things happen when we work with people who think differently from us. Find a job you’ll love today

Position Purpose:
Job Requirements:
- Under General Supervision, and in accordance with all applicable federal, state and local laws/regulations and Everise policies, procedures and guidelines, this position has the following responsibilities




- Create a positive user support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude
- Responsible for following the Incident Management Process within Everise such as:
- Logs and tracks incidents and requests from identification through resolution
- Addresses and resolves incidents and requests; performs initial assessment, triage, research, and resolution
- Restores normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring the best possible levels of service
- Responsible for collecting information through a user conversation, accessing support tools, and collaborating with global support staff
- Clear and concise documentation of incidents, troubleshooting steps, and comments into an Incident Management System
- Follows up with other

📌 Specialist - Global Service Desk (India)
🏢 Everise
📍 India