Experience: 3 Years Overall Experience (Minimum 1 Year Relevant Experience in Forescout NAC)
Qualification: B.E./B.Tech (Computer Science, Information Technology, Electronics & Communication, or related field)
Location: As per organizational requirement
Job Summary
We are looking for a motivated and technically skilled L1 Engineer with 3 years of overall IT experience and at least 1 year of hands-on experience in Forescout Network Access Control (NAC) solutions. The candidate will be responsible for monitoring, troubleshooting, and supporting NAC infrastructure, ensuring endpoint visibility, compliance enforcement, and network access security.
Key Responsibilities
Forescout NAC Operations
Monitor and maintain Forescout NAC infrastructure.
Perform daily health checks of Enterprise Managers and Appliances.
Monitor device classification, compliance status, and policy enforcement.
Investigate and resolve L1 incidents related to NAC operations.
Escalate unresolved issues to L2/L3 teams as per SLA.
Assist in onboarding current network devices and endpoints into NAC.
Monitoring & Troubleshooting
Analyze NAC alerts and alarms.
Perform basic troubleshooting for:
Endpoint classification issues
Appliance communication problems
Switch integration issues
RADIUS and 802.1X authentication issues
SecureConnector connectivity issues
WLAN connectivity issues.
Guest Access Management related issues.
Validate network visibility for managed and unmanaged endpoints and no unauthorized device should connect to the infra network.
Policy Management
Assist the tea, in implementation of NAC policies and rule updates.
Monitor compliance policies for:
Antivirus/EDR solutions
Operating system compliance
Network access control enforcement
Validate policy impact and report any anomalies.
Reporting & Documentation
Generate daily, weekly, and monthly operational reports.
Maintain incident logs and troubleshooting records.
Update SOPs, knowledge base arti