Job Title: IT Support Engineer (L1/L2) / End User Computing (EUC) Engineer:
Location: Ahmedabad

Experience: 3-6 Years

Employment Type: Full time

Role Overview:
Key Responsibilities:
End User Support:
- Provide L1/L2 support for Windows and macOS desktops, laptops, and peripheral devices.
- Support onboarding and offboarding activities, including device provisioning and user setup.
- Handle service requests and incidents through ticketing systems while meeting SLA requirements.

Microsoft 365 & Collaboration Tools:
- Support VPN connectivity, remote access solutions, and remote workforce environments.

Identity & Access Management:
- Create, modify, disable, and manage user accounts in Active Directory.
- Manage password resets, group memberships, distribution lists, and access permissions.
- Support user authentication and access-related troubleshooting.

Infrastructure Monitoring & Maintenance:
- Monitor system health, backups, antivirus status, and patch management activities.
- Perform routine maintenance of Windows and macOS systems.




- Ensure endpoint security compliance and software updates are applied regularly.

Virtualization Support:
- Provide basic support for VMware and Hyper-V environments.
- Assist in troubleshooting virtual machine-related issues and resource allocation concerns.

Network Troubleshooting:
- Troubleshoot LAN, WAN, DNS, DHCP, VPN, firewall, and Wi-Fi connectivity issues.
- Diagnose network performance problems and coordinate with infrastructure teams for resolution.
- Support office network devices, printers, and communication systems.

Documentation & Process Improvement:
- Maintain accurate documentation of incidents, resolutions, and IT procedures.
- Contribute to knowledge base articles and standard operating procedures.
- Identify recurring issues and recommend preventive measures.

Required Skills & Qualifications:
- 3-6 years of experience in IT Support, Desktop Support, Service Desk, or EUC Support roles.
- Strong hands-on exp

📌 IT Support Engineer (Ahmedabad)
🏢 TechBlocks
📍 Ahmedabad