Lucknow, Uttar Pradesh

Job Summary

Provide remote operational and break/fix support for Digital Signage environments, ensuring timely incident resolution, device management, vendor coordination, and service continuity.

Key Responsibilities
- Manage ITSM incidents and service requests through to resolution. - Provide remote troubleshooting and BAU support for Digital Signage systems. - Support media players, display screens, AV devices, and associated connectivity. - Coordinate with onsite teams, OEMs, and third-party vendors for issue resolution. - Initiate and track RMA requests, hardware replacements, and re-installations. - Onboard and manage media players in the CleverLive Portal. - Configure and maintain CMS settings and validate content deployment. - Perform testing, validation, monitoring, reporting, and service handover activities. - Maintain support documentation and asset records.

Skill Requirements

2-3 years of experience in Digital Signage, AV Support,



or End User Support. - Experience with ITSM tools (ServiceNow or equivalent). - Knowledge of Digital Signage platforms and CMS administration. - Experience in remote troubleshooting and incident management. - Vendor/OEM coordination and RMA management. - Basic networking knowledge (TCP/IP, LAN). - Positive communication, documentation, and customer support skills.

Other Requirements

Supported Components - Clevertouch Protect Media Players - NEC Display Screens - HDMI, LAN, and Power Connectivity - AV Transmitter/Receiver (AVoIP) Devices - CleverLive CMS Platform
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