Front Desk Receptionist

Location: Pachouli - Model Town
Department: Front Office / Guest Experience
Reporting To: Clinic Manager / Centre Head
Employment Type: Full-Time

Position Overview

The Front Desk Receptionist is responsible for creating an exceptional first impression and delivering a premium guest experience at Pachouli. The role involves managing front office operations, appointment scheduling, billing coordination, client relationship management, and supporting clinic revenue generation through effective communication and service excellence.

The Front Desk Receptionist serves as the first point of contact for all guests and plays a vital role in maintaining Pachouli's brand image, client satisfaction, and operational efficiency.

Working Schedule
- Working Days: 6 Days per Week
- Weekly Off: 1 Rotational Weekday Off
- Shift Duration: 9 Hours (Including Breaks)
- Shift Timing: As per Clinic Operational Requirements

Key Responsibilities (KRAs)

1. Guest Experience & Customer Service
- Welcome and assist all guests in a warm, qualified, and courteous manner.




- Ensure a seamless and personalized guest experience.
- Manage guest inquiries, concerns, and feedback effectively.
- Maintain high levels of client satisfaction and retention.
- Ensure premium hospitality standards are consistently delivered.

2. Appointment & Schedule Management
- Manage consultation and treatment appointments.
- Coordinate schedules of doctors, therapists, and consultants.
- Conduct appointment confirmations and reminder calls.
- Minimize no-shows and optimize appointment utilization.
- Ensure smooth patient flow throughout the day.

3. Revenue & Sales Support
- Support achievement of monthly clinic revenue targets.
- Promote consultations, treatment packages, memberships, and retail products.
- Generate repeat bookings through effective client engagement.
- Encourage referrals and client retention initiatives.
- Assist in cross-selling and upselling clinic services.

4. Front

📌 Front Desk Receptionist (Model Town)
🏢 PACHOULI WELLNESS CLINIC
📍 Model Town