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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
We are looking for an ambitious leader to guide our cutting-edge support team As we pioneer the Agentic Era of CRM, we need a highly motivated manager to lead a team of engineers supporting the #1 cloud-based platform. This role offers the opportunity to lead a global,



customer-focused team in a fast-paced workplace, ensuring our customers achieve success with our AI and Data360 solutions. You must possess excellent communication skills and the passion to deliver outstanding support while mentoring a team to master the Salesforce Platform.
A Technical Support Manager is responsible for ensuring the success of our customers by effectively managing a team of Technical Support Engineers (Salesforce Product Suite Technical Experts) along with associated support projects and processes.

Your Impact:
Lead High-Performance Teams: Manage a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.
Drive Strategic Alignment: Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of indi

📌 Manager, Technical Support Engineering (Hyderabad)
🏢 salesforce
📍 Hyderabad