Reservations & Sales Executive (Lead Conversion - WhatsApp & OTAs)

Company: Opulence Holiday Homes Pvt. Ltd. (Brand: Opulence Homestays) Location: Peer Muchalla, Zirakpur (Punjab) — In office, Work from Office only Employment Type: Full-time (No remote / hybrid option) Experience Required: 1-2 years Industry: Hospitality / Vacation Rentals / Travel Sales Compensation: Fixed salary + performance-based incentives on conversions

About Opulence Homestays

Role Overview

We are looking for a sharp, guest-friendly, and target-driven Reservations & Sales Executive who will own the entire lead-to-booking journey. You will be the first point of contact for every guest inquiry — whether it comes in on WhatsApp, Instagram, our website, or an OTA — and your job is to convert that inquiry into a confirmed, paid booking while delivering a premium brand experience.

Key ResponsibilitiesLead Handling & Conversion
- Respond to all incoming guest inquiries on WhatsApp within 5-10 minutes during working hours.
- Qualify leads — understand guest requirements (dates, group size, budget, occasion)



and recommend the right property from our portfolio.
- Share property details, photos, videos, pricing, and availability promptly and persuasively.
- Negotiate within approved pricing bands and close bookings with a strong focus on conversion.
- Follow up systematically with warm and cold leads (same-day, 24-hour, and 72-hour follow-up cycles) — no lead should go unattended.
- Encourage OTA inquirers to book direct where appropriate, improving margins.

Booking & Payment Management
- Generate and share payment links / collect advance payments and security deposits as per company policy.
- Confirm bookings, send booking confirmations, and maintain accurate records of every reservation.
- Update availability calendars across platforms (or coordinate with the channel manager) to avoid double bookings.
- Handle modifications, cancellations, and refund requests as per policy.

Guest Communication &

📌 Sales Assistant (Panchkula)
🏢 The Opulence Homestays
📍 Panchkula