Req ID: 374655

We are currently seeking a Helpdesk Senior Representative to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

India - Work from Office

Market-competitive salary Benefits Role Overview

Role Responsibilities:
Manages customer interactions records reported issues in the ITSM

Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance

Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Key Skills

Ideally University education, preferably technical degree, or Microsoft certifications

Willing to work from office 5 days in a week.

Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills

Excellent communication and customer service skills

Fluency in English language

Flexibility to work in rotational shifts (24/7).

About NTT DATA

📌 Helpdesk Senior Representative (Bengaluru)
🏢 NTT
📍 Bengaluru