General information:
Legal entity:GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group.
- This position is also open to anyone recognized as a disabled worker.
Reference:2026-17648
Line Of Business:
FREIGHT MANAGEMENT
Position description:
Type of assignment:
Full time Regular
Function:
Support function - Digital & Technology
Job title:
L2 Process Support Specialist M/F
Position requirements and constraints (working hours ):
Ready for 24*5 support and night shifts, including occasional weekend support.
Job description:
- Analysis,
classification and solve Incidents related to our TMS system.
- Review the approval tests on functionality of new versions provided by our software supplier
- Review the schedule for the Global and country specific trainings
- Support of local country key-users on how to use the TMS
- Assist with the creation of solutions for IT Incidents and/or monitor progress while escalated to higher level support groups
- Evaluate effectiveness of training and provides feedback on improvement possibilities
- Monitor quality of system utilization by users, in line with policies and standards, and initiate corrective and escalate actions if needed to ensure an optimized utilization of our Operational TMS
- Administer ticket handling records aligning time response with the Team
- Administer, analyse and report testing results to System Administrator Manager
- Administer and report the issues to countries
- Administer and report the Accreditation p
📌 Process Support Specialist (Delhi)
🏢 Geodis
📍 Delhi