About Axis Max Life:
Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

Job Title
- Zonal Officer - Customer Engagement Team

Location
- Branch Name

Department
- Customer Engagement Team

Function
- Operations - Agency

Reporting to
- Functional Head - CET

Band
- 3

-
- JOB SUMMARY
- Service Excellence
- Driving Transformation thru Tech/Digi and Process redesign
- Revenue Generation & Customer retention




- Distribution engagement
- Building Leadership & People Capability
- Audit & Compliance
- KEY RESPONSIBILITIESService Excellence

Ø Resolution of customer queries /requests& Complaints

Ø Ensuring quality in processing and responsible at frontend across branches

Ø First time right

Ø Engaging with customers at the GO & DNPS scoresCustomer Retention

Ø Grievance retention - Retaining customers with mis-selling complaint

Ø Freelook - Retaining customers who wish to cancel the policy

Ø Surrender - Retaining customer who come to surrender the policy

Ø ECS - Retaining customers who want to deactivate their ECS payment method

Ø 13M & 25M Persistency - Driving 60 Day, 90 Day & Customer engagement

Ø Driving Transformation- Ø Identify training needs of Front end and skill them.

Ø Coaching and Developing the team to meet their goals

Ø Always look for prospect to upsell a customer once retained.Dist

📌 Assistant Vice President (Delhi)
🏢 AxisMaxlife
📍 Delhi