Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right.

We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive.

At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview

The role of Customer Service Representative is to review the customer’s policy to answer questions regarding coverage and claims.



The representative must have excellent verbal and written communication skills to provide information to customers.

How you'll make an impact:
- Responsibilities
- Handle customer complaint and escalations by providing explanations and taking necessary steps.
- Follow the defined standard operating procedure and guidelines to provide accurate information to the callers.
- Find alternate solutions by researching and exploring information using available resources.
- Identify and escalating unresolved issues and keeping supervisors in loop.
- Maintaining call logs with adequate details of the call and the caller.
- Ability to work on data for various reporting and analysis.
- Update knowledge by participating in developmental trainings.
- Ability to work with cross functional and global teams to build process expertise.
- Positive attitude and should be flexible to work in dynamic setting.
- Ability to generate process improvement ideas through Kaizen and project

📌 Senior Analyst (Mumbai)
🏢 Gallagher
📍 Mumbai