Role: Senior Analyst - Workforce Planning

Job purpose

Arthur J. Gallagher is seeking a highly skilled and experienced Senior Analyst in Workforce Planning with expertise in forecasting to join our dynamic team. The ideal candidate will play a pivotal role in optimizing workforce operations, ensuring efficient resource allocation, and delivering accurate forecasting models to support business objectives. This position requires a robust analytical mindset,

proficiency in WFM tools, and the ability to collaborate across departments to drive operational excellence.

Key Responsibilities

 Forecasting and Analysis o Develop and maintain accurate forecasting models to predict workload, staffing needs,

and resource requirements.

o Analyze historical data, trends, and business drivers to create actionable insights for workforce planning.

o Provide recommendations to improve forecasting accuracy and operational efficiency.





 Workforce Planning o Collaborate with stakeholders to design and implement workforce strategies that align with business goals.

o Monitor and adjust staffing plans based on real-time data and changing business needs.

o Ensure optimal utilization of resources to meet service level agreements (SLAs) and performance targets.

 Reporting & Metrics o Generate and present detailed reports on workforce performance, forecasting accuracy,

and operational metrics.

o Identify key performance indicators (KPIs) and track progress against goals.

o Provide actionable insights to leadership for decision-making.

 Process Improvement o Identify opportunities for process enhancements within workforce management and forecasting functions.

o Implement best practices and innovative solutions to improve efficiency and effectiveness.

o Lead initiatives to automate and streamline WFM processes.

📌 Senior Analyst - WFM-Gallagher (Pune)
🏢 Trigent Software
📍 Pune