About The Company

FM is a leading global insurance provider with a strong presence across multiple regions, including Asia, Europe, and North America. Renowned for its commitment to excellence and innovation, FM specializes in offering comprehensive insurance solutions tailored to meet the diverse needs of its clients. The company prides itself on maintaining high standards of integrity, professionalism, and customer service, making it a trusted partner for individuals and businesses alike.

With a dedicated team of professionals and a robust operational framework, FM continues to expand its footprint and enhance its service offerings to deliver value and peace of mind to its clients worldwide.

About The Role The Asia Pacific Division of FM is seeking a skilled Claims Adjuster to join its Mumbai office. Reporting directly to Benjamin Lin, Vice President, Operations Claims Manager, this role is pivotal in managing complex property and business interruption claims across the Asia operational territory.

The Claims

Adjuster will be responsible for investigating, negotiating, and settling large, intricate claims, ensuring optimal outcomes for both the company and its clients. The position requires a proactive individual with excellent interpersonal skills, capable of building and maintaining long-term relationships with clients and stakeholders. The role involves extensive travel, sometimes at short notice, to facilitate claim assessments and negotiations effectively.

Qualifications

Applicants should possess a relevant Bachelor’s degree or equivalent, preferably in engineering or related fields. A minimum of 5 to 8 years of experience in the insurance claims industry is essential,



with a proven track record of handling large and complex claims. Exceptional communication skills in English, both written and verbal, are required to articulate claims assessments clearly and negotiate effectively.

The ideal candidate will demonstrate strong relationship-building abilities, organizational skills, and the capacity to manage multiple priorities efficiently. Flexibility and adaptability are crucial, as the role may involve working across different regions or being seconded to either London Operations or Asia Operations for up to a year for on-the-job training.

Responsibilities

- Investigate and assist insured clients in loss mitigation activities, including salvage operations, restoration efforts, claims documentation, and subrogation processes.
- Engage with the insured’s senior management to facilitate clear communication and understanding of the claims process.
- Negotiate with clients to reconcile differences regarding loss assessments and coverage issues, aiming for equitable and timely settlements.
- Maintain and foster strong rapport with clients to ensure ongoing trust and satisfaction, promoting long-term relationships.
- Conduct extensive travel to various locations within the Asia operational territory, often on short notice,



to assess claims and meet with clients and stakeholders.
- Prepare detailed reports and documentation for each claim, ensuring accuracy and compliance with company policies and industry standards.
- Collaborate with internal teams, including underwriting and legal, to support claim resolution and policy adjustments as needed.
- Stay updated on industry trends, regulations, and best practices to enhance claims handling efficiency and effectiveness.

Advantages FM offers a competitive compensation package complemented by comprehensive health and wellness benefits. Employees are provided with opportunities for professional development through training programs, certifications, and cross-functional projects. The company promotes a collaborative and inclusive work environment, encouraging innovation and continuous learning. Additionally, employees benefit from flexible work arrangements, travel allowances, and performance-based incentives. FM is committed to supporting work-life balance and fostering a culture that recognizes and rewards dedication, expertise, and integrity.

Equal Opportunity

FM is an equal opportunity employer that values diversity and inclusion in the workplace. We are committed to providing a work environment free from discrimination and harassment, where all employees have equal access to opportunities and resources. We believe that a diverse workforce enhances our ability to serve our clients effectively and innovate continuously.

We encourage applications from candidates of all backgrounds and experiences who meet the qualifications and are eager to contribute to our company’s success.

📌 Senior Adjuster (India)
🏢 FetchJobs.co
📍 India